Body Language:

So we have gone through what we say, what we hear, and what we ask. Now we come to what we see. Although phone sales void the ability to truly see and mirror body language, we do discuss how customers can read your body language over the phone. We teach you how to emulate eye contact while over the phone to create a sense of favorable body language. Included with that, we talk about the focus needed over the phone to imitate the behaviors of being face to face with a customer.

 For those of you that offer a more face to face relationship style sales presentation, this module is ideal for you. Inside this module we discuss the necessary mannerisms you need to portray in order to present a positive image. We concentrate on the areas that best display a customer’s responses. These areas include:

• Eye contact
• Facial expressions
• Hand movement
• Body alignment
• Shifts in posture

Although reading body language is not an exact science, it’s important to understand some of the most common interpretations and how to react to them. Success in sales depends on understanding human behavior, that which is spoken and unspoken. It’s a matter of knowing in which stage of the process your customer is. Are they deciding, judging, or thinking while they are listening? We teach you how to read them and check-in to confirm your interpretation.

Likewise, we show you how to best present yourself in a face to face sales presentation to better give your customer a “comfort zone” in which to conduct business. We discuss that in order to display a positive image; you need to know how to sell your image from the initial hand shake to how to address multiple customers that you are presenting. We also provide a list of mannerisms that you need to avoid such as hand placement and movements that customers can construe as negative impressions.

 We also delve into the area of how to deduce when deception is present in a conversation though movement and action. We offer certain signs that you may observe during your presentation that are telltale signs that someone may be lying to you. For example:

• Eye contact is avoided
• The placement of objects between you and them
• Stiff or little movement
• Limited facial expression

This Module teaches you how to identify the possibilities.  If you have a desire to learn how to "read" your customer this module is for you.

All of our Sales Training Modules include a standard GUI (Graphical User Interface) that offers easy to use navigation through your preferred web browser.  No software installation is required to use our products (however to open the included .pdf files will require the free version of Adobe Acrobat Reader, available here).

Included with this Sales Training Module:
• User Guide
• Printable handouts for following along
• Self Coaching Form(s)
• Reference Material(s)
• Slideshow including Audio

NOTE: Software installation is not required in most cases, see our Technical Overview for more information.